Encore sends a personalized review request after every job — automatically. Then brings customers back when they haven't returned in a while. Text a job, Encore handles everything else.
After any job, text your Encore number: "Jake Johnson, oil change, 2085551234." That's it. Encore parses the name, job type, and customer phone.
Encore holds the review request for 3 hours — long enough for the customer to get home and feel good about the service, not so long they've forgotten you.
Claude writes a warm, specific message using their name and job type. They get a direct link to your Google review page. One tap to leave a review.
Every review request is written fresh — not a template. It uses the customer's name and the job type so it feels like it came from you personally.
When a customer hasn't returned in 90 days (configurable), Encore sends a warm "we miss you" text. No hard sell — just a genuine check-in.
When a customer replies, Claude handles it naturally. Positive? It thanks them. Question? It takes their info for a callback. You're notified either way.
HVAC, salon, auto shop, dog groomer, dentist — if you do jobs and have customers, Encore works. No app download, no portal, no setup beyond a text.
More reviews from Encore feed directly into Gold Star's response management. Better reviews, better responses, better reputation — the flywheel spins.
Text STATS anytime to see how many jobs logged, review requests sent, and links clicked. Know exactly what's working.